Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at info@hervanity.co.uk.

Approved returns must be sent to our fulfilment centre at:

Hervanity
HERVANITY LTD
Flat 64, Gaitskell House
Villa Street
London
SE17 2BS
United Kingdom

If your return is accepted, we’ll send you instructions on how and where to return your item.

Unless the item is faulty or incorrect, customers are responsible for the cost of return shipping.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@hervanity.co.uk.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

For hygiene reasons, we only accept returns of unopened, unused hair in its original packaging.

We cannot accept returns once the hair has been installed, worn, washed, coloured, or otherwise altered.

Certain types of items cannot be returned, including custom products such as special orders or personalized items, and personal care goods such as beauty products.

Please contact us if you have questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.