Terms of service

Terms of Service

Welcome to HERVANITY. These Terms of Service govern your use of our website and the purchase of products from HERVANITY. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About HERVANITY

HERVANITY is an online retailer specialising in premium human hair products, including virgin human hair bundles, closures, frontals and related hair products.

Our business address is:

HERVANITY
Flat 64, Gaitskell House
Villa Street
London, England SE17 2BS
United Kingdom

For customer service enquiries, please contact us at info@hervanity.co.uk.

2. Use of Our Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or interfere with the use of the website by others.

You must not attempt to gain unauthorised access to our website, interfere with its operation, or use the website for fraudulent or unlawful activities.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary slightly depending on your device, screen settings and photography conditions.

Product availability may change without notice. We reserve the right to correct errors, update product information or discontinue products where necessary.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to cancel or refuse an order where there is a genuine issue with product availability, pricing, payment, suspected fraud or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order using the original payment method where possible.

5. Prices and Payment

All prices displayed on our website are shown in the applicable currency at checkout.

Prices may change from time to time. Any price change will not affect an order that has already been accepted and confirmed by us, except where an obvious pricing error has occurred.

Payment must be successfully completed before an order can be processed and dispatched.

6. Shipping and Delivery

We currently offer delivery to customers in the United Kingdom.

Standard UK delivery is estimated at 6–9 working days. Delivery times are estimates and may vary depending on the destination, carrier operations, public holidays and other circumstances outside our reasonable control.

Available shipping options and applicable delivery charges will be displayed at checkout before you complete your purchase.

For full information about delivery, please see our Shipping Policy.

7. Returns and Refunds

We offer a 30-day return period from the date your order is received, subject to the conditions set out in our Return and Refund Policy.

For hygiene reasons, hair products must be unopened, unused and in their original condition and packaging to qualify for a return. Hair that has been installed, worn, washed, coloured or otherwise altered cannot be returned.

If you receive a defective, damaged or incorrect item, please contact us as soon as possible at info@hervanity.co.uk.

For complete information about eligibility, return procedures and refunds, please see our Return & Refund Policy.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, designs and other materials, is owned by or licensed to HERVANITY unless otherwise stated.

You may not reproduce, copy, distribute, modify or commercially exploit our website content without our prior written permission.

9. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, social media platforms or other services.

We are not responsible for the content, availability, security or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.

10. Limitation of Liability

To the extent permitted by applicable law, HERVANITY will not be responsible for losses arising from circumstances beyond our reasonable control, including delivery delays caused by carriers, service interruptions, technical failures or other events outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law, including your statutory consumer rights.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will always be made available on this page. Your continued use of our website after changes are published constitutes acceptance of the updated Terms.

13. Governing Law

These Terms of Service are governed by the laws applicable in the United Kingdom. Nothing in these Terms affects any mandatory consumer rights that apply to you under applicable law.